Skye Bank Plc has commenced instant card issuance service to both new and existing customers for improved customer experience in its branches. This service is currently available in some selected branches but is been gradually deployed to all branches.
Instant Card Issuance is a process of personalization and issuance of debit cards to customers instantly upon request at any branch of Skye bank. It delivers speed, drives convenience and value to customers, a service that aligns with customer's lifestyle.
A press statement issued by the bank said branches are expected to prime debit cards instantly on new accounts, lost, stolen or damaged cards for an improved customer experience.
The bank's Head of Technology and Service Delivery Channels, Mrs Markie Idowu, was quoted as saying that the initiative would also eradicate the perennial issues associated with logistics and delays that has plagued the delivery of debit cards to customers as instant card issuance to customers is done in a seamless manner with the required turnaround time .
Idowu said customers can walk into any Skye Bank branch and request for a debit card and collect it instantly as internal arrangements had been perfected for a seamless issuance of the cards which are now primed at the branch level.
Meanwhile, Skye Bank's Head of E-Channels, Mr. Akinwale Ojo, has said the bank has significantly improved its up time and responsive time to 92 per cent through series of initiatives that have made the bank's automatic teller machines very efficient.
Ojo said the bank had restructured its card, segmented and streamlined them to meet the needs of the customers.
He disclosed that the bank had also gone into strategic alliances with leading card providers to improve card use and promote e-commerce for the economic development of the country.
